The purpose of this paper is to offer the Spiritual Leadership Balanced Scorecard Business Model as a driver of the triple bottom line via its impact on strategic and internal processes, output quality, and customer satisfaction. An illustrative case study of is offered as an example of how the Spiritual Leadership Balanced Scorecard Business Model can be applied, through Cordon-Bleu-Tomasso Corporation’s innovative human and economic ISMA’s (Integrated System of Management Activities), in the daily management of a company deeply committed to the constant pursuit of the reconciliation of human well-being with productivity and profits through an emphasis on workplace spirituality with openness to religion and transcendence in full freedom.
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Maximizing the Triple Bottom Line through Spiritual Leadership
This article seeks to address top managers’ need to simultaneously maximize the so-called triple bottom line, or “People, Planet, Profit.” In doing so, we draw from the emerging fields of workplace spirituality, spiritual leadership, and conscious capitalism. Research conducted with Interstate Battery System of America, Inc. (Interstate Batteries) is offered as a case study of a company that may serve as a role model for spiritual leadership. We also present a general process for maximizing the triple bottom line through the development of the motivation and leadership required to simultaneously optimize employee well-being, social responsibility, organizational commitment, and financial performance.
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